Terms of
Service.

A. Multi-Currency Display & Payment

Prices on sutvani.com can be viewed in multiple currencies (including INR, USD, EUR, GBP, AUD, and AED). Currency conversions are processed at live market exchange rates. Your credit card issuer may apply nominal international transaction or foreign exchange conversion fees.

B. Domestic (India) Orders

For shipments within India, listed prices are inclusive of Goods and Services Tax (GST). Complimentary insured express courier delivery is included on all domestic orders.

C. International Orders & Customs Duties (DDU Basis)

International orders are shipped on a DDU (Delivery Duty Unpaid) basis. This means the purchase price paid to SUTVANI excludes customs duties, import tariffs, VAT, or local brokerage fees levied by the destination country's customs authority.

D. Pricing Accuracy

In the rare event that an item is mistakenly listed at an incorrect price due to technical or typographical error, SUTVANI reserves the right to decline or cancel orders placed at the erroneous price, providing a prompt full refund.

A. Ready-to-Ship Curation

Orders for pieces in our active vault are confirmed once payment authorization is verified. Patrons receive an immediate digital invoice and confirmation email detailing acquisition references.

B. Cancellation Window

You may cancel a ready-to-ship order within 12 hours of placement, provided the piece has not been handed over to express transit or customized (e.g., fall/pico stitching initiated). To cancel, email concierge@sutvani.com with your order number. Once dispatched, cancellation is no longer possible.

C. Bespoke Weaving Commissions

For bridal heirlooms and custom loom commissions requiring weeks of individual weaving:

• Bespoke commissions require a non-refundable upfront deposit prior to loom setup.
• Estimated weaving timelines are subject to artisanal pace, seasonal humidity, and natural dye drying cycles.
• Because bespoke textiles are custom-crafted to your specific dimensions or colorways, they are strictly non-cancellable and non-refundable once weaving has commenced.

A. Immediate Inspection & 48-Hour Notification Window

Upon receiving your parcel, examine the external tamper-evident seal. If the package appears visibly opened or compromised, document it with the courier before signing.

In the unlikely event that your saree is received in a physically damaged condition or does not match the reference acquired, you must notify our concierge within 48 hours of delivery:

• Send an email to concierge@sutvani.com with your order number.
• Include high-resolution photographs and a continuous unboxing video clearly displaying the shipping label, packaging seal, and the condition of the drape.

B. Return Eligibility Conditions

Approved returns must satisfy all of the following conditions:

• The drape must be unused, unworn, unwashed, and unpleated, with all original security tags, Silk Mark labels, and packaging intact.
• The saree must not have undergone fall, pico, or hem stitching at the client's request.
• The blouse piece must remain attached and un-cut from the main saree length.

C. Strictly Non-Returnable Items

D. Refund Settlement

Upon receipt and physical inspection of the returned piece by our master weavers in Varanasi, an approved refund is credited back to your original mode of payment within 7-10 business days. Original international customs duties paid to local authorities are non-refundable by SUTVANI.

A. Limitation of Liability

To the maximum extent permitted by applicable law, SUTVANI’s aggregate liability arising out of or related to any purchase made through this site shall not exceed the actual monetary purchase amount paid by the patron for the specific product giving rise to the claim.

B. Governing Law & Exclusive Jurisdiction

These Terms of Service and any contractual agreements between SUTVANI and its patrons shall be governed by, construed, and enforced in accordance with the laws of India.

Any legal dispute, suit, or claim arising out of your interaction with SUTVANI shall be subject to the exclusive jurisdiction of the competent courts located in Varanasi, Uttar Pradesh, India.

C. Severability & Entire Agreement

If any provision of these Terms is determined to be unenforceable or invalid under applicable law, such provision shall be enforced to the fullest extent permitted, and the remaining provisions shall remain in full force and effect.