Privacy &
Stewardship.
Respecting the confidentiality and discretion of our global patrons is paramount. This policy outlines how we collect, safeguard, and honor your personal information across your journey with our digital atelier.
1. Digital Stewardship & Legal Identity
This Privacy Policy describes the practices of Sutvani Luxury Handlooms Private Limited ("SUTVANI", "we", "our", or "us"), a company incorporated in India with its registered atelier along the Heritage Corridor in Varanasi, Uttar Pradesh.
As custodians of 500-year-old weaving traditions, we approach patron data with the same reverence and integrity we apply to our handloom silks. This policy governs all interactions on sutvani.com, custom orders via our concierge, and private client showings.
2. Information We Collect
We collect only the information strictly necessary to curate, handcraft, verify, and deliver your handloom pieces:
A. Identity & Contact Details
Full name, billing address, global shipping destination, primary telephone/WhatsApp contact (for insured courier delivery notifications), and email address for digital authentication and invoices.
B. Payment & Financial Data
When acquiring drapes, payment details are processed directly via PCI-DSS certified gateways (Razorpay, Stripe). SUTVANI never stores raw credit card numbers or banking CVVs on our servers. We receive only transaction authorization tokens and billing confirmation references.
C. Bespoke & Tailoring Preferences
Custom blouse measurements, fall and pico finishing instructions, bridal wedding dates, or bespoke colorway requests submitted through our concierge or custom order inquiries.
D. Technical & Browsing Telemetry
IP address (anonymized), browser user agent, device operating system, currency settings, and interaction timestamps. This data is collected automatically to maintain site performance and prevent automated scraping.
3. Legal Grounds for Processing
We process patron data strictly under recognized international lawful bases:
- Performance of Contract: Processing is essential to fulfill your order, process secure payments, insure shipments, and coordinate customs clearance to your doorstep.
- Legitimate Interests: Improving atelier performance, preventing fraudulent credit card activity, and preserving high digital security.
- Legal Compliance: Maintaining statutory accounting, GST/export invoices, customs declarations, and tax records required by Indian and international authorities.
- Explicit Consent: Sending periodic editorial stories, private previews, or archival drops when you choose to join our circle.
4. How We Use Your Information
Your personal data is employed exclusively for purposeful atelier functions:
Order & Dispatch
Generating shipping labels, booking express air freight, arranging transit insurance, and transmitting tracking milestones via email and WhatsApp.
Concierge Hospitality
Answering inquiries regarding loom availability, silk purity certification, drape consultations, and video viewings.
Fraud Prevention
Screening transactions for suspicious high-value anomalies to safeguard authentic cardholders from unauthorized charges.
Private Invitations
Sending occasional curated communications regarding limited-edition releases, with instant one-click unsubscribe links in every dispatch.
6. International Cross-Border Data Transfers
Because SUTVANI serves discerning patrons across North America, Europe, the Middle East, Asia-Pacific, and India, your data may be transferred to or processed on servers outside your country of residence.
When transferring data across international boundaries, we ensure adequate protections are enforced, including standard contractual clauses (SCCs) approved by the European Commission and compliance with India's Digital Personal Data Protection (DPDP) Act.
7. Data Retention & Erasure
We maintain order and acquisition records for the duration required by statutory commercial, taxation, and export regulations (typically 7 years in India for GST and audit purposes).
Bespoke consultation notes, non-purchasing inquiry messages, and newsletter contact tokens are purged upon request or when their operational necessity ceases.
8. Your Statutory Rights
Regardless of where you reside, we extend comprehensive data sovereignty rights to all patrons:
Right to Access
Request a complete copy of all personal records we hold regarding your client profile.
Right to Rectification
Update or correct any inaccurate delivery addresses, names, or contact preferences.
Right to Erasure ("Forget Me")
Request full deletion of your client profile, subject to statutory tax record retention laws.
Right to Restrict & Opt-Out
Unsubscribe from atelier editorial newsletters at any moment with zero penalty.
To exercise any of these rights, email our Data Protection Officer at legal@sutvani.com. We respond to all verified requests within 30 business days without administrative charge.
9. Information Security Safeguards
We enforce strict administrative, technical, and physical safeguards designed to shield your data against unauthorized access, loss, or alteration:
- 256-Bit SSL/TLS Encryption: All data transmitted between your browser and our atelier servers is fully encrypted.
- Tokenized Financial Processing: Full credit card numbers never touch or rest upon our servers.
- Restricted Atelier Access: Access to patron records is strictly limited to authorized logistics and concierge personnel on a need-to-know basis.
10. Data Protection Officer & Grievance Redressal
For inquiries, clarification, or statutory grievances in accordance with India's Information Technology Act and international privacy frameworks, you may contact our designated Grievance & Privacy Officer:
Varanasi Headquarters
Sutvani Luxury Handlooms Private Limited
12th Kachaudi Gali, Heritage Corridor, Varanasi, UP 221001, India
Your Trust is Our Heritage
Have questions regarding how your shipping details or custom bridal records are archived? Our concierge is available to provide complete clarity.